![]() ![]() Right click on the page and choose Inspect, or press Ctrl+Shift+C on your keyboard to open Chrome's Developer Tools.Go to the page where you're experiencing the issue.You can record your HTTP session using the Network tab in Chrome's Developer Tools. Vidyard Support uses these files for the explicit purpose of solving your support ticket. ![]() Any the information that you submitted while recording: personal details, passwords, credit card numbers, etc.Your cookies, which will allow anyone with the HAR file to impersonate your account.Content of the pages you downloaded while recording.You can download a HAR file session with any of the major browsers:Ī HAR files can contain sensitive data, depending on the browser interactions that you capture while recording: When you're experiencing an issue with a video on your webpage, a HAR file can often help a support representative understand what's happening on your page. The file shows you what sources were loaded by a webpage, loads times, as well as any actions that were blocked. A HAR file (or HTTP Archive format) allows you to capture information about a browser's interaction with a webpage.
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